FAQ

1. How does your store work?

We offer unique Bitcoin-themed apparel produced on demand.

When you place an order, it is forwarded to our printing partner for production and then shipped directly to your address.

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2. What payment methods do you accept?

We accept major credit/debit cards through Stripe.
All transactions are processed securely to ensure your data is protected.

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3. How long does shipping take?

Production typically takes 1-3 business days. Shipping times vary based on location but usually 3-7 business days.

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4. Where do your products ship from?

We work with a network of over 130 printing partners worldwide. Your order will be produced and shipped from the closest facility to your delivery address to ensure faster and more efficient delivery.

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5. Will I have to pay customs fees?

For international orders outside the EU, United Kingdom, the United States, Canada, Australia, import duties and taxes may apply. These fees are determined by your local customs authority and are the responsibility of the buyer. Customers are advised to check with their local customs office for more information.

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6. Can I return or exchange my order?

Since our products are custom-made to order, we do not accept returns or exchanges unless there is a defect or issue with the product. If you experience any issues, please contact us within 14 days of receiving your order.

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7. What should I do if my order is delayed or hasn't arrived?

If your order hasn't arrived within the expected timeframe, please check the tracking information provided. If you need further assistance, contact our customer support team for help.

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8. How can I contact customer support?

You can reach us via email at info@21bitcoinstore.com or through our online support chat. We aim to respond within 24-48 hours.

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9. Is my personal data secure?

Absolutely. We prioritize your privacy and data security. All transactions are encrypted and your personal information is kept confidential and secure.

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10. Is tax included in the product price?

Tax is added at checkout.